Carol Smith (@carologic)
This session will provide you with the tools you need to get started doing User Experience (UX) work right away. Carol will introduce small, iterative steps to understand your customer’s (users, patients, colleagues, etc.) desires, needs and abilities.
Three quick and inexpensive UX research methods will be introduced that will provide you with rich information about users and designs: interviews; card sorting; and usability testing. You’ll learn how this work will influence your design and ways to effectively share and communicate what has been learned to increase stakeholders understandings of customers.
What User Experience is and how it can improve customer experiences
How to conduct basic interviews, card sorts and usability tests
How to effectively communicate what you have learned